Yael Garcia Jose
Asbury Park,NJ
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Excel in problem-solving, and adaptability, ensuring customer satisfaction. Fluent in English and Spanish ready to take on any problem in either language.
Overview
5
5
years of professional experience
Work History
General Manager
IHOP
Freehold, New Jersey
06.2024 - Current
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Trained employees on duties, policies and procedures
- Would handle guest complaints accordingly
- Quick on my feet
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Warehouse Packer
Astroflav
Bradley Beach, NJ
02.2024 - 07.2025
- Used pallet jacks to move items to and from warehouse locations.
- Monitored stock levels in assigned areas of the warehouse to ensure adequate supply availability.
- Assembled and packed orders according to customer specifications.
- Packaged items with appropriate materials to prevent damage during shipping.
Server
IHOP
Toms River, New Jersey
11.2023 - 06.2024
- Stocked service areas with supplies during slow periods.
- Checked food before serving it to customers.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded to ad hoc cleaning duties at end of shift.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- I am bilingual so I was able to speak to Hispanic clientele.
Server
Del Pontes Pizzeria
Bradley Beach, New Jersey
06.2020 - 11.2023
- Stocked service areas with supplies during slow periods.
- Checked food before serving it to customers.
- Addressed complaints to kitchen staff and served replacement items.
Education
High School Diploma -
Academy Charter High School
Belmar, NJ06-2021
Skills
- Customer retention
- Training and coaching
- Efficient multi-tasker
- Staffing
- Problem resolution
- Leadership
- Bilingual in Spanish and English
- Pallet jacking
Timeline
General Manager
IHOP
06.2024 - Current
Warehouse Packer
Astroflav
02.2024 - 07.2025
Server
IHOP
11.2023 - 06.2024
Server
Del Pontes Pizzeria
06.2020 - 11.2023
High School Diploma -
Academy Charter High School
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