Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yahidi Hernandez

Beaufort,SC

Summary

Experienced Patient Financial Counselor with a solid background in healthcare finance. Comprehensive understanding of medical billing, insurance claim procedures, and patient advocacy along with strong problem-solving abilities. Notable strengths include providing accurate cost estimates, negotiating payment plans and resolving billing discrepancies. Demonstrated impact through increased patient satisfaction rates and optimized revenue cycle processes at previous workplaces.

Overview

25
25
years of professional experience

Work History

Patient Financial Counselor

Beaufort Jasper Hampton Comprehensive Health
Okatie, SC
01.2007 - Current
  • Counseled patients on financial obligations associated with their medical care.
  • Analyzed patient account data and determined payment plans based on individual needs.
  • Developed rapport with patients to discuss sensitive financial matters in a professional manner.
  • Assisted patients in understanding the details of their bills, including deductibles and co-pays.
  • Performed follow up calls to collect outstanding balances from patients who were unable to make payments at time of service.
  • Documented all interactions with patients regarding billing issues in a timely manner.
  • Processed credit card payments accurately and securely.
  • Participated in training programs designed to improve customer service skills related to billing processes.
  • Screened patients for eligibility for state, local and federal assistance programs.

Medicaid Eligibility Specialist

Department of Social Services
Beaufort, SC
01.2000 - 01.2007
  • Conducted initial eligibility screenings for Medicaid applicants.
  • Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
  • Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
  • Verified accuracy of applicant's financial information against third-party sources such as employers, banks or government agencies.
  • Prepared reports summarizing findings of eligibility reviews.
  • Processed requests for changes in existing Medicaid cases.
  • Assisted individuals with the completion of complex paperwork related to their application process.
  • Researched discrepancies between submitted forms and available records to ensure compliance with regulations.

Education

Associate of Applied Science - Cosmetology

Technical College of The Lowcountry
Beaufort, SC
05-1997

Skills

  • Financial Counseling
  • Medicaid knowledge
  • Insurance Verification
  • Medical Billing
  • Patient Registration
  • Payment Collection
  • Verbal and written communication
  • HIPAA Compliance
  • Data entry proficiency
  • Medical Terminology
  • Project Management
  • Medical billing knowledge

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Patient Financial Counselor

Beaufort Jasper Hampton Comprehensive Health
01.2007 - Current

Medicaid Eligibility Specialist

Department of Social Services
01.2000 - 01.2007

Associate of Applied Science - Cosmetology

Technical College of The Lowcountry

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Yahidi Hernandez