Yahira Ruiz
Saint Cloud,Florida
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Security Dispatcher
Westgate Vacation Villas Resort & Spa
Kissimmee, FL
03.2016 - 02.2023
- Observed extensive closed-circuit televisions, fire alarm systems, panic alarm systems and intrusion alarms.
- Utilized to write reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Answered telephone calls to take messages, respond to questions and provide information.
- Dispatch officers to investigated calls and complaints involving fire, theft, accident and hazard reports.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Advised personnel about accidents, weather conditions or other hazards.
- Used radio, phone or computer, Hotsos system to direct crews and other field units to appropriate sites.
PBX Hotel Operator
Westgate Vacation Villas Resort & Spa
Kissimmee, FL
11.2014 - 02.2016
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming and outgoing calls according to standard operating procedures.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Completed connections between callers, departments and professionals.
- Reported telephone line issues and outages for prompt repairs.
- Took reservations from patrons by phone or online.
- Offered guests details regarding hotel's amenities and attractions
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Placed work orders for guest needs
- Spoke with guest to answer questions or to respond to complaints.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Built and maintained productive relationships with employees through out different departments.
Front Desk Agent
Westgate Vacation Villas Resort & Spa
Kissimmee, FL
02.2012 - 04.2014
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Responded to inquiries and room requests made online, by phone and via email.
- Posted charges, updated accounts and issued bills to departing guests.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Stayed current on local attractions and special events to help guests with entertainment options.
Education
Some College (No Degree) - Nursing Assistance
North Shore Community College
Lynn, MASkills
- Verbal and Written Communication
- Cross-Departmental Teamwork
- Dispatch Coordination
- Understanding Customer Needs
- Multitasking and Prioritization
- Inbound and Outbound Calling
- Spanish Fluency
- Telephone Etiquette
- Dependable and Responsible
- Credit Card Payment Processing
- Data Entry and Maintenance
Languages
Spanish
Professional
Timeline
Security Dispatcher
Westgate Vacation Villas Resort & Spa
03.2016 - 02.2023
PBX Hotel Operator
Westgate Vacation Villas Resort & Spa
11.2014 - 02.2016
Front Desk Agent
Westgate Vacation Villas Resort & Spa
02.2012 - 04.2014
Some College (No Degree) - Nursing Assistance
North Shore Community College
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