Yahira Danira Aguilar
Rio Grande City,TX
Summary
Proven Customer Service Representative at Senture, adept in Microsoft Excel and showcasing empathy, enhanced customer satisfaction significantly. Skilled in problem-solving and multitasking, efficiently resolved complaints and managed inquiries, elevating the customer experience. Demonstrated professionalism and a positive demeanor, achieving notable success in both service and sales environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Senture
Rio Grande City, TX
11.2024 - 01.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
Sales Associate
Siempre Grocery
Rio Grande City, TX
06.2024 - 10.2024
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained records related to sales for store management.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
High School Diploma -
RGCCISD Grulla High School
Rio Grande City, TX05-2013
Skills
- Empathy and patience
- Problem-solving
- Microsoft Excel
- Multitasking and organization
- Customer service
- Credit card payment processing
- Call center procedures
- Positive and professional
Languages
Spanish
Professional
English
Professional
Timeline
Customer Service Representative
Senture
11.2024 - 01.2025
Sales Associate
Siempre Grocery
06.2024 - 10.2024
High School Diploma -
RGCCISD Grulla High School