Proficient in Microsoft Excel
Yahonziala Chapman
Certified Medical Assistant
Decatur,GA
Summary
Conscientious Healthcare professional offering over 5 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Certified Medical Assistant
First Medical Care
Decatur, GA
04.2018 - Current
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Prepared and administered medications to alleviate patient symptoms.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Sanitized, restocked and organized exam rooms and medical equipment.
Manager&Owner
Chapman's Cleaning Service,LLC
Decatur, GA
11.2015 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized and safe environment for employees and patrons.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager of Guest Services
Atlanta Botanical Garden-Private Events
Atlanta, GA
09.2010 - 11.2015
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
Guest Service Associate
Georgia Aquarium
Atlanta, GA
06.2005 - 03.2010
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
Education
Certificate of Medical Assistant - Medical Assisting
Woodruff Medical Training & Testing
Tucker, GA 06.2017 - 02.2018
Bachelor of Science - Biology
Georgia State University
Atlanta, GA 04.1994 - 08.1999
Associate of Science - Pre-Medicine
Georgia Perimeter College
Clarkston, GA 03.1992 - 03.1994
Skills
Electronic health records
undefinedSoftware
Essential polyglot team member
Self taught Xray technician
Timeline
Certified Medical Assistant
First Medical Care
04.2018 - Current
Certificate of Medical Assistant - Medical Assisting
Woodruff Medical Training & Testing
06.2017 - 02.2018
Manager&Owner
Chapman's Cleaning Service,LLC
11.2015 - Current
Assistant Manager of Guest Services
Atlanta Botanical Garden-Private Events
09.2010 - 11.2015
Guest Service Associate
Georgia Aquarium
06.2005 - 03.2010
Bachelor of Science - Biology
Georgia State University
04.1994 - 08.1999
Associate of Science - Pre-Medicine
Georgia Perimeter College
03.1992 - 03.1994
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