Yahra Thomas
Bolingbrook,IL
Summary
Proven team leader and customer service expert from Rmarts, adept at problem-solving and cash handling. Elevated customer satisfaction and sales through efficient transaction processing and dispute resolution. Trained associates, enhancing team efficiency and knowledge. Skilled in building trust and strong customer relationships, significantly contributing to positive experiences.
Overview
11
11
years of professional experience
Work History
Cashier Team Lead
Rmarts
06.2022 - 11.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Point of Sale Associate
Marianos
10.2019 - 05.2023
- Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
Dental Receptionist
Dentist Office
01.2014 - 05.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Education
High School Diploma - Computer And Information Sciences
Bogan
Chicago, IL06.2004
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
Timeline
Cashier Team Lead
Rmarts
06.2022 - 11.2024
Point of Sale Associate
Marianos
10.2019 - 05.2023
Dental Receptionist
Dentist Office
01.2014 - 05.2018
High School Diploma - Computer And Information Sciences
Bogan