Yahshanda Thomas
Atlanta,GA
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Adidas
08.2023 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
GEC Educator
Lululemon
08.2022 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Educator
Lululemon
03.2021 - 06.2022
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
- Managed efficient cash register operations.
Marketing Intern
The Apollo Theater
02.2019 - 04.2019
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Worked with other members of the team to help expand marketing channels. Aided in the organization of forums and events.
- Enhanced social media engagement through regular posting and audience interaction.
- Assisted in budget tracking for marketing projects, ensuring expenditures remained within allocated funds.
- Participated in training sessions on digital marketing tools, increasing efficiency of online campaigns.
- Assisted in creating written, video, and image content for marketing channels.
Education
Bachelor of Science - Marketing
Georgia State University
Atlanta, GASkills
- Problem-solving skills
- Content creation
- Sales techniques
- Teamwork and collaboration
- Relationship building
- Store opening and closing
- POS system operation
- Merchandise display
Certification
- Excel Quick Tips (LinkedIn)
- Digital Marketing Foundations (LinkedIn)
- Personal Branding (LinkedIn)
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Sales Associate
Adidas
08.2023 - 01.2025
GEC Educator
Lululemon
08.2022 - 02.2023
Educator
Lululemon
03.2021 - 06.2022
Marketing Intern
The Apollo Theater
02.2019 - 04.2019
Bachelor of Science - Marketing
Georgia State University
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