YAILEN ESPINOSA LA ROSA
Hialeah,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at McDonald's. Excelled in cash handling and management, alongside fostering teamwork and collaboration. Achieved notable improvements in service efficiency and customer retention through exceptional customer service and operational skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Party City
Hialeah, FL
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Support Lead
Five Below
Hialeah, FL
04.2024 - 06.2024
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
- Proactively identified potential product flaws through pattern analysis of recurring customer issues.
Crew Member
McDonald's
Brandon, FL
09.2023 - 03.2024
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Serviced high volume of calls while providing excellent customer service.
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Managed restaurant scheduling, foodservice and customer service.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
Crew Trainer
Burger King
Apollo Beach, FL
07.2023 - 02.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Serviced high volume of calls while providing excellent customer service.
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Managed restaurant scheduling, foodservice and customer service.
Crew Member
McDonald's
Ruskin, FL
05.2023 - 09.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by addressing inquiries promptly and knowledgeably.
- Provided excellent customer service resulting in increased patient retention rate.
- Welcomed and greeted guests and delivered outstanding customer service.
- Exceeded sales goals through exceptional customer service and product knowledge.
Education
Bachelor Of Science And Letters -
IPU Kim Il Sung
Havana, Cuba06.2019
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Money Handling
- Cash handling and management
- Customer Relations
- Basic Math Competence
- Cash register systems
- Refunds and exchanges
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Computer Skills
Certification
Bachelor of Science and letters
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier
Party City
04.2024 - Current
Support Lead
Five Below
04.2024 - 06.2024
Crew Member
McDonald's
09.2023 - 03.2024
Crew Trainer
Burger King
07.2023 - 02.2024
Crew Member
McDonald's
05.2023 - 09.2023
Bachelor Of Science And Letters -
IPU Kim Il Sung