Lou W. Sanchez Santos
Kissimmee,FL
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Leader
Kawneer Company
03.2024 - 02.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Roofing Specialist
Eskola Roofing
11.2022 - 08.2023
- Conducted weatherproofing measures like sealing joints or seams using caulking compounds or specialized tapes to enhance longevity.
- Reduced waste disposal costs by implementing environmentally friendly practices such as recycling scrap materials.
- Exceeded client expectations by delivering high-quality workmanship and maintaining excellent communication throughout the project duration.
- Ensured durability of completed roofs by using top-quality materials sourced from reliable vendors in the industry.
Customer Service Representative
Bayonet Pumbling
02.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Liberty High School
Kissimmee, FL05-2008
Skills
- Employee training
- Customer satisfaction
- Team collaboration
- Inventory management
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Positive attitude
- Communication skills
Languages
English
Spanish
Timeline
Shift Leader
Kawneer Company
03.2024 - 02.2025
Roofing Specialist
Eskola Roofing
11.2022 - 08.2023
Customer Service Representative
Bayonet Pumbling
02.2020 - 09.2022
High School Diploma -
Liberty High School
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