Yakeena Navas
Las Vegas,NV
Summary
People-oriented, outstanding communication skills.
Overview
24
24
years of professional experience
Work History
Pro Sales Specialist
Lowe's Home Improvement
Las Vegas, NV
05.2017 - Current
- Negotiated contracts and prices with clients to exceed sales goals
- Developed and maintained strong customer relationships
- 1 in opening new pro business accounts
- Collaborated with a team of associates to achieve sales targets.
Sales Specialist Flooring
Lowe's Home Improvement
Highland, CA
09.2008 - 05.2017
- Maintain inventory stock levels in the department
- Assist customers in finding the right flooring for their home or business
- Sale the benefits of the Lowe's install
- Ensure customers are happy with their purchase and stay in contact from start of project until finished
- Meet monthly sales and credit goals.
Sales Specialist Flooring
The Home Depot
Victorville, CA
02.2002 - 05.2008
- Proving exceptional customer service
- Forklift operations to keep showroom floor stocked
- Meeting sales goals
- Using my expertise to ensure customers purchased the right products for their project.
Restaurant Hostess
The Sycamore Inn
Rancho Cucamonga, CA
01.2000 - 02.2002
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered phones promptly to record and confirm reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Directed patrons to lounges and waiting areas.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Diploma - General education
Goodwill High School
Skills
- Excellent Communication Skills
- Active Listening
- Very Persuasive
- Problem Solving is key
- Up selling and Credit
- Fork lift operator (10 years)
- Sales
- Negotiation
- Customer service
- Forklift
Timeline
Pro Sales Specialist
Lowe's Home Improvement
05.2017 - Current
Sales Specialist Flooring
Lowe's Home Improvement
09.2008 - 05.2017
Sales Specialist Flooring
The Home Depot
02.2002 - 05.2008
Restaurant Hostess
The Sycamore Inn
01.2000 - 02.2002
Diploma - General education
Goodwill High School