Yakira De Rouen
El Paso
Summary
Motivated and detail-oriented professional with a strong background in customer service and hospitality. Proven ability to manage high-pressure environments with efficiency, accuracy, and a positive attitude. Skilled in multitasking, communication, and delivering exceptional guest experiences. Eager to contribute to a dynamic team and grow within a customer-focused organization.
Overview
1
1
year of professional experience
Work History
To Go Specialist
Red Lobster
03.2024 - 06.2024
- Delivered prompt, courteous, and accurate service for takeout and curbside orders
- Verified order accuracy and quality before handoff to ensure customer satisfaction
- Managed high-volume phone and online orders while maintaining efficiency and attention to detail
- Handled payments, processed refunds, and resolved guest issues with professionalism
- Collaborated with kitchen and front-of-house teams to ensure timely order preparation
Hostess
Red Lobster
08.2023 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
MEDICAL TECHNOLOGY -
FAIRLEIGH DICKINSON UNIVERSITY
Teaneck, New Jersey05.2028
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Communication Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Flexibility
Timeline
To Go Specialist
Red Lobster
03.2024 - 06.2024
Hostess
Red Lobster
08.2023 - 06.2024
MEDICAL TECHNOLOGY -
FAIRLEIGH DICKINSON UNIVERSITY
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