Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yalisa Johnson

Katy,TX

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Supervisor

Burlington
Katy, TX
07.2023 - Current
  • Supervised daily operations and ensured compliance with pharmacy policies.
  • Trained and mentored team members on customer service best practices.
  • Managed inventory levels and ordered supplies to maintain stock availability.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Collaborated with management to enhance operational procedures and workflow efficiency.

Supervisor

CVS Pharmacy
Slidell, AL
05.2021 - 06.2023
  • Supervised daily operations and ensured compliance with pharmacy policies.
  • Trained and mentored team members on customer service best practices.
  • Managed inventory levels and ordered supplies to maintain stock availability.
  • Resolved customer inquiries and complaints efficiently and professionally.

Customer Service Representative

Home Depot
Slidell, LA
02.2014 - 05.2020
  • Assisted customers with product selection and inquiries on store merchandise.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Maintained knowledge of current promotions and sales to provide accurate information.

Education

Joseph S Clark
New Orleans, LA

Skills

  • Inventory management
  • Compliance oversight
  • Customer service
  • Training and mentoring
  • Conflict resolution
  • Effective communication
  • Leadership skills
  • Multitasking

Timeline

Supervisor

Burlington
07.2023 - Current

Supervisor

CVS Pharmacy
05.2021 - 06.2023

Customer Service Representative

Home Depot
02.2014 - 05.2020

Joseph S Clark
Yalisa Johnson