Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Timeline
AssistantManager

Yalitza Sanchez

Greensboro,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer success industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE AGENT

PepsiCo
09.2017 - 09.2019
  • Answered 70 inbound calls per day and directed to designated individuals or departments
  • Documented conversations with customers in Arc-Tree to track requests, problems and solutions offered
  • Reviewed account and service histories to identify trends and unaddressed issues
  • Educated customers how to use company systems, complete forms and obtain desired services
  • Worked well with upper management to ensure ultimate customer satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

TAX PREPARER

Liberty Tax Service
10.2015 - 04.2017
  • Completed and filed returns with tax departments at local, state and federal levels
  • Maintained complete records of client tax returns and supporting documentation in secured areas
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities
  • Prepared written responses or tax return amendments to resolve state and federal notices
  • Oversaw team of three tax professionals handling up to 350 clients per year

Education

Bachelor of Science -

John Jay College of Criminal Justice of The City University of New York
New York, NY
06.2017

Skills

  • Data Entry
  • Written Communication
  • Problem-Solving
  • Microsoft Excel
  • CRM Software
  • Zendesk
  • Microsoft 365
  • Consultative Sales Approach
  • SaaS
  • Spreadsheets

Certification

March 2023 Data Analysis Course

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Nothing is a waste of time if you use the experience wisely.
Auguste Rodin

Timeline

CUSTOMER SERVICE AGENT

PepsiCo
09.2017 - 09.2019

TAX PREPARER

Liberty Tax Service
10.2015 - 04.2017

Bachelor of Science -

John Jay College of Criminal Justice of The City University of New York

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Yalitza Sanchez