Yalonda Smith
MIDWEST CITY,OK
Summary
Driven Pharmacy Technician with 12 years of experience and success in working within fast-paced retail pharmacy settings as well as 3 years pharmacy management skills. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Walgreens
09.2012 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Interviewing and hiring potential new pharmacy Technicians.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Managed 12 pharmacy technicians and coordinated day-to-day assignments.
- Handled scheduling for 12+ pharmacy technicians making sure there was adequate staffing on a day to day basis.
- Attended weekly meetings to keep informed and updated on current events and changes.
- Monitoring metrics so that we can make sure the pharmacy runs more efficiently for customer satisfaction and safety.
Education
GED - General Education
Muskogee High School
Muskogee, OK05.2001
Skills
- Pharmacy Software Proficiency
- Pharmacy Law Compliance
- Pharmaceutical Calculations
- HIPAA Compliance
- Pharmacy Ethics
- Immunization Administration
- Medication Dispensing
- Insurance Verification
- Drug Inventory Control
- Insurance Billing
- Workflow Optimization
- Pharmacy and customer records management
- Team Collaboration
- New Hire Onboarding
- Problem-solving skills
- Patient confidentiality
- Manual and automated medication dispensing
- Sterile technique
- Inventory Control
- Drug storage procedures
- Order Verification
- Pharmacy operations management
- Dispensing Medications
- Medicare and Medicaid process
- Processing payments
- Customer Service
Certification
- CPhT - Certified Pharmacy Technician
- Immunization certified
- CPR certified
Timeline
Senior Pharmacy Technician
Walgreens
09.2012 - Current
GED - General Education
Muskogee High School
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