Yalunka Washington
Elkhart,IN
Summary
Dynamic District Manager with a proven track record at Nurtured Home Care, excelling in strategic planning and leadership. Enhanced service delivery and client satisfaction through innovative training programs and performance metrics. Skilled in operations management and customer relations, driving continuous improvement initiatives to achieve organizational goals.
Overview
28
28
years of professional experience
Work History
District Manager
Nurtured Home Care
Ft Wayne, IN
08.2024 - Current
- Led operational strategies to enhance service delivery and client satisfaction across multiple locations.
- Developed training programs for staff to improve care quality and operational efficiency.
- Oversaw budget management, ensuring adherence to financial objectives and resource allocation.
- Implemented performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
- Collaborated with healthcare professionals to ensure compliance with industry regulations and standards.
Teacher's Assistant
Elkhart Community Schools
Elkhart, IN
08.2013 - Current
Taught the Special Need Students
- Assisted teachers in delivering instructional materials and facilitating classroom activities.
CNA/QMA
Rosewood Nursing Home
Elkhart, IN
08.1997 - 05.2012
Took care of the needs of patients in the nursing home.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Elkhart06.2012
High School Diploma -
Memorial High School
Elkhart, IN05.1993
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Operations management
- Customer relations
Timeline
District Manager
Nurtured Home Care
08.2024 - Current
Teacher's Assistant
Elkhart Community Schools
08.2013 - Current
CNA/QMA
Rosewood Nursing Home
08.1997 - 05.2012
Associate of Science - Nursing
Ivy Tech Community College of Indiana
High School Diploma -
Memorial High School