YAMAIRY DE LEON
Philadelphia,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience interpreting conversation and translating documents between English and Spanish. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Behavioral Health Technician
Merakey Behavioral Health
10.2023 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Performed client intake procedures according to internal standards for new admissions.
Behavioral Health Technicians
Children Crisis Treatment Center
06.2022 - 09.2023
- Behavioral Health Technicians are mental health employees who provide hands-on care to individuals with varying degrees of mental illnesses and/or developmental disabilities
- BHT's perform a vital, front-line function in all healthcare settings as they observe, treat and interact with patients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Cleaning Crew Member
Bravo Group Services
03.2019 - 01.2022
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Lab Aide
Bravo Services
03.2019 - 01.2022
- Properly labeled specimens to help each be easily identifiable by lab staff
- Managed operational documents and produced reports detailing activities
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed.
Shipping and Customer Services Assistance
Mollers INC.
06.2017 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offering advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers.
Education
Associate of Arts - Psychology
La Salle University
Philadelphia, PA05.2022
Bachelor of Arts - Psychology
La Salle University
06.2015
Bachelor of Arts - Psychology
La Salle University
Philadelphia, PA05.2024
Skills
- Spanish Translation
- Building Customer Trust and Loyalty
- Documentation skills
- Mental Health Support
- De-escalation Strategies
- Customer Support
- Time Management
- BHT' IBHS
- Conflict de-escalation
- Crisis handling
Professional Development
- LANGUAGES
- Spanish And English
- Native or Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Behavioral Health Technician
Merakey Behavioral Health
10.2023 - Current
Behavioral Health Technicians
Children Crisis Treatment Center
06.2022 - 09.2023
Cleaning Crew Member
Bravo Group Services
03.2019 - 01.2022
Lab Aide
Bravo Services
03.2019 - 01.2022
Shipping and Customer Services Assistance
Mollers INC.
06.2017 - 09.2018
Associate of Arts - Psychology
La Salle University
Bachelor of Arts - Psychology
La Salle University
Bachelor of Arts - Psychology
La Salle University
Similar Profiles
Jacqueline WilliamsJacqueline Williams
DSP at Merakey Behavioral HealthDSP at Merakey Behavioral Health
Dajah WiseDajah Wise
Direct Support Professional at Merakey Behavioral HealthDirect Support Professional at Merakey Behavioral Health
Angelina Jean-baptisteAngelina Jean-baptiste
Behavior Health Technician at Merakey Behavioral HealthBehavior Health Technician at Merakey Behavioral Health
Zachary HughesZachary Hughes
Psychiatric Technician II at Merakey Behavioral Health - EAC UnitPsychiatric Technician II at Merakey Behavioral Health - EAC Unit
Esta AkoyEsta Akoy
Financial Advisor/Analyst at Confidential Insurance ServicesFinancial Advisor/Analyst at Confidential Insurance Services