Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Yamam Albani

McKinney,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining service operations, evidenced by my tenure at Benny's Bagels. Skilled in cash handling and exceptional customer service, I excel in fast-paced environments, achieving significant improvements in guest engagement and efficiency. My ability to train staff and implement sales techniques further underscores my commitment to excellence.

Overview

6
6
years of professional experience

Work History

Server

Benny's Bagels
03.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Call Center Representative

Bluestream Connect
01.2020 - 11.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Server

McDonald's
02.2018 - 12.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Associate of Arts -

Collins Collage
McKinney, TX
05.2026

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Sales expertise
  • Sales Techniques

Accomplishments

I'm fueled by a deep passion to pursue a career in law, driven by my desire to stand up for what's right and ensure fairness for all. My goal is to become a lawyer who not only provides expert guidance but also makes a real difference in people's lives. I envision myself advocating for justice, championing the rights of individuals, and contributing positively to our society

Languages

Arabic
Native or Bilingual

Timeline

Server

Benny's Bagels
03.2021 - Current

Call Center Representative

Bluestream Connect
01.2020 - 11.2021

Server

McDonald's
02.2018 - 12.2019

Associate of Arts -

Collins Collage

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Yamam Albani