Yamani Williams
Aurora,CO
Summary
*Dynamic and detail-oriented professional with a proven track record at Quick Trip, excelling in cash handling and customer satisfaction. Adept at multitasking and problem-solving, I enhanced customer experiences through effective communication and organizational skills, consistently improving service quality and operational efficiency.
*Professional with proven track record in organizing and leading engaging activities. Skilled in planning, coordination, and fostering inclusive environments. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Reliable with excellent communication and interpersonal skills, ensuring successful activity execution and participant satisfaction.
Overall I am a hardworking charismatic person and employee.. I make sure to put 100% efforts behind anything that I do . I am also a very fast learner and work well in fast or slow paced environments..
Overview
5
5
years of professional experience
Work History
Clerk
Quick Trip
Denver, CO
02.2025 - 11.2025
- Processed customer transactions efficiently and accurately at point-of-sale.
- Maintained cleanliness and organization of store displays and merchandise.
- Assisted in inventory management, including stock replenishment and product rotation.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow during peak hours.
- Utilized cash handling systems to ensure secure transactions and accurate reporting.
- Implemented best practices for safety compliance within the workplace environment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Activities Assistant
Pegasus Senior Living
Denver, CO
12.2024 - 01.2025
- Trained new staff on activity protocols and best practices for resident engagement.
- Engaged with residents to provide emotional support and companionship, fostering a better quality of life.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Conducted evaluations of each activity's effectiveness based on participant feedback and implemented adjustments to programming for greater satisfaction.
Activities Assistant
Brookedale Senior Living
Denver, CO
12.2023 - 11.2024
- Assisted in planning and coordinating daily activities for residents.
- Developed engaging programming tailored to resident interests and abilities.
- Facilitated communication between residents, families, and staff.
- Supported implementation of wellness initiatives to enhance resident quality of life.
- Organized special events and outings, ensuring smooth execution and positive experiences.
- Maintained accurate records of resident participation in activities and feedback collected.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Collaborated with interdisciplinary teams to optimize activity schedules and resources.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
- Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
- Evaluated supplies and requested purchases to meet activity plans.
Birthday Coordinator
Chuck E Cheese
Tulsa, OK
01.2023 - 10.2023
- Coordinated birthday party logistics, ensuring timely setup and smooth execution of events.
- Managed guest interactions, delivering exceptional customer service throughout celebrations.
- Organized themed decorations and activities, enhancing overall party experience for attendees.
- Collaborated with kitchen staff to ensure food orders met guest specifications and dietary needs.
- Assisted in training new team members on operational procedures and event coordination best practices.
- Evaluated feedback from guests post-events, implementing improvements to enhance future birthday experiences.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Maintained party areas during busy events for as many as Number guests.
- Coordinated refreshments and food for indoor, outdoor and special location parties.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Managed schedule effectively to plan and carry out as many as Number parties per month.
Server
Brookdale Senior Living Facility
Tulsa, OK
04.2023 - 09.2023
- Delivered exceptional dining experiences by efficiently serving meals to residents.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Collaborated with kitchen staff to ensure timely meal preparation and service.
- Adapted quickly to resident preferences and dietary restrictions for personalized service.
- Supported team members during busy shifts to enhance workflow efficiency.
- Trained new servers on best practices for customer service and food safety protocols.
- Implemented feedback from residents to improve meal presentation and quality of service.
- Participated in regular team meetings to discuss operational improvements and resident satisfaction initiatives.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Housekeeping Room Attendant
MaidPro
Aurora, CO
05.2021 - 12.2021
- Cleaned and maintained guest rooms following established MaidPro standards.
- Replenished supplies and amenities to enhance guest satisfaction.
- Adhered to safety protocols while using cleaning chemicals and equipment.
- Collaborated with team members to optimize daily cleaning schedules.
- Conducted thorough inspections of rooms before guest check-in for quality assurance.
- Implemented efficient cleaning methods, improving overall service delivery speed.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Education
High School Diploma -
NCAS HighSchool
Denver, CO05.2019
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Prioritization
- Document management
- Database management
- Schedule and calendar management
- Point of sale operation
- Calendar management
- Handling payments
- Confidentiality
- Peer relationships
- Verbal and writing communication
- Multitasking
- Multitasking Abilities
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Organizational skills
- Flexible and adaptable
Timeline
Clerk
Quick Trip
02.2025 - 11.2025
Activities Assistant
Pegasus Senior Living
12.2024 - 01.2025
Activities Assistant
Brookedale Senior Living
12.2023 - 11.2024
Server
Brookdale Senior Living Facility
04.2023 - 09.2023
Birthday Coordinator
Chuck E Cheese
01.2023 - 10.2023
Housekeeping Room Attendant
MaidPro
05.2021 - 12.2021
High School Diploma -
NCAS HighSchool