Yamars Elicier
Worcester,MA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Taino Engineering through expert time management and exemplary customer service. Skilled in office administration and data entry, I excel in streamlining processes and fostering team productivity. Demonstrated ability to adapt and drive results, ensuring high levels of performance and quality standards.
Overview
17
17
years of professional experience
Work History
Crosscountry Office Assistant
Crosscountry By Falon
09.2023 - 03.2024
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Nursing Assistant
Elara Healthcare
01.2015 - 05.2023
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
Supervisor of Operations
Taino Engineering
04.2007 - 09.2011
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
Education
Specialist In Psychology -
Bay State College
Boston, MAHi School - 12 Grade
Luis E Verony
Canovanas,RR07.1998
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Organizing and Categorizing
- Verbal Communication
- Dedicated Team Player
- Office Administration
- Prioritizing Work
- Office Management
- Excel spreadsheets
- File Maintenance
- Professional and mature
- Strong Problem Solver
- Social media knowledge
- Valid Driver's License
- Issue Resolution
- Event Planning
- Language Fluency
Languages
Español and Ingles
Full Professional
Timeline
Crosscountry Office Assistant
Crosscountry By Falon
09.2023 - 03.2024
Nursing Assistant
Elara Healthcare
01.2015 - 05.2023
Supervisor of Operations
Taino Engineering
04.2007 - 09.2011
Specialist In Psychology -
Bay State College
Hi School - 12 Grade
Luis E Verony