Summary
Overview
Work History
Education
Skills
Timeline
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Ya Mei Wilson

Aurora,CO

Summary

An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Senior Personal Banker

FirstBank Holding Company
08.2021 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.

Cashier/Cook/Bartender

Denver Event Staffing
06.2021 - 08.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Served high customer volumes during special events, nights, and weekends.

Team Member

Target
12.2020 - 03.2021
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.

Cashier

Home Depot
03.2020 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
  • Improved store organization by efficiently restocking shelves and displays during overnight shifts.

Education

High School Diploma -

Burlington High School
Burlington, CO
05.2021

Skills

  • Cross-Selling Products
  • Customer Service
  • Cash Handling
  • Partial Spanish Speaking
  • Cleaning and sanitizing
  • Cash Register Operation
  • Complex Problem-Solving
  • Sales Experience
  • Team Collaboration
  • Time management skills

Timeline

Senior Personal Banker

FirstBank Holding Company
08.2021 - Current

Cashier/Cook/Bartender

Denver Event Staffing
06.2021 - 08.2021

Team Member

Target
12.2020 - 03.2021

Cashier

Home Depot
03.2020 - 08.2020

High School Diploma -

Burlington High School

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Ya Mei Wilson