Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yamil Aybar Ramirez

Roanoke,USA

Summary

Adaptable professional with experience in ingredient handling and customer service. Promoted within 6 months at Carolina Beverage Group for strong performance and attention to detail. Skilled in machine operation, ingredient control, and delivering quality service in fast-paced environments at leading companies.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Horatio ( Class Wallet)
Santo Domingo
10.2024 - 06.2025
  • Guided low-income families in securing educational funding and resources for their children.
  • Resolved customer inquiries and concerns via chat and phone, ensuring satisfaction and clarity.
  • Assisted customers with inquiries about account balances and transactions.
  • Resolved issues related to account access and transaction disputes.
  • Provided guidance on using the Class Wallet platform effectively.

Customer Service Representative

Continuum Global Solutions
Santo Domingo
06.2015 - 07.2022

Customer Service Representative

Concentrix
Santo Domingo
09.2014 - 04.2015

Customer Service Associate

MRC a Xerox Company
Santo Domingo
06.2012 - 07.2013

Ingredient Handler

Carolina Beverage Group
Fort Worth, USA
  • Achieved promotion to ingredient control department within 6 months by excelling as a machine operator in production

Education

High school diploma -

Víctor Estrella liz
Santo Domingo

Skills

  • Order processing
  • Pallet jack
  • Computer literacy
  • Inventory management
  • Communication skills
  • Phone communication
  • Safety compliance
  • Customer communication
  • Quality control
  • Attention to detail
  • Client interaction via phone calls
  • Machine operation
  • Data entry
  • Customer service problem-solving
  • Food production

Languages

  • Spanish, Native
  • English, Expert

Timeline

Customer Service Representative

Horatio ( Class Wallet)
10.2024 - 06.2025

Customer Service Representative

Continuum Global Solutions
06.2015 - 07.2022

Customer Service Representative

Concentrix
09.2014 - 04.2015

Customer Service Associate

MRC a Xerox Company
06.2012 - 07.2013

Ingredient Handler

Carolina Beverage Group

High school diploma -

Víctor Estrella liz
Yamil Aybar Ramirez