Yamile Franco
Rahway,NJ
Summary
Dedicated professional with experience in customer service, team leadership, and conflict resolution. Background in Criminal Justice and strong interest in law enforcement and public service. Skilled in effective communication, organization in fast-paced environments, and collaboration within teams. Bilingual in English and Spanish.
Overview
7
7
years of professional experience
Work History
Digital Personal Shopper
Walmart
Linden, NJ
07.2026 - Current
- Selected, prepared, and staged customer orders using digital shopping technology to ensure order accuracy and customer satisfaction.
- Communicated with customers about substitutions, order updates, and special requests to enhance customer experience.
- Delivered courteous and professional customer service, effectively addressing customer needs and inquiries.
- Prioritize multiple tasks while meeting productivity, accuracy, and time expectations.
- Maintain a clean, safe, and organized work environment.
Delivery Station Warehouse Associate
Amazon
Avenel, NJ
03.2026 - 06.2026
- Processed, sorted, organized, and routed packages with high accuracy in a fast-paced operational environment, ensuring timely delivery.
- Used handheld scanners and warehouse technology to track and process shipments accurately.
- Followed established safety procedures and company guidelines while loading and unloading packages.
- Maintained a safe and organized work environment.
- Collaborated with team members to consistently achieve daily productivity and quality goals, enhancing overall team performance.
- Demonstrated consistent reliability by adhering to schedules and completing tasks on time., strong attendance, and attention to detail while effectively managing tasks in demanding conditions.
Assistant Manager
Urban Air Trampoline Park
Brooklyn, NY
04.2023 - 12.2025
- Supported daily operations, contributing to a safe and positive environment for guests and employees.
- Responded to guest concerns and resolved problems promptly and professionally.
- Communicated effectively with customers, coworkers, and management in a busy public-facing environment.
- Assisted in enforcing park safety regulations and operational procedures to ensure compliance.
- Supported team members and accepted additional responsibilities to help maintain smooth daily operations.
- Handled cash transactions with accuracy, demonstrating professionalism and accountability.
Park Lead
Urban Air Trampoline Park
Avenel, NJ
01.2020 - 04.2023
- Supported daily park operations, ensuring compliance with safety regulations to enhance guest experience.
- Assisted guests, addressing concerns promptly to foster a welcoming environment.
- Worked collaboratively with team members to maintain efficient operations.
- Took on additional tasks to align team efforts with objectives, enhancing overall team support.
- Helped maintain a clean, organized, and safe environment for guests and employees.
Cashier
Jersey Boy Kitchen
Rahway, NJ
01.2022 - 03.2022
- Processed cash and electronic payments accurately through POS systems, ensuring efficient transaction flow.
- Delivered professional customer service, addressing customer questions and concerns to enhance their experience.
- Communicated effectively with customers and coworkers, fostering a collaborative environment in a fast-paced setting.
- Maintained a clean, organized, and safe work environment.
Delivery Driver
DoorDash
Rahway, NJ
11.2022 - 12.2022
- Achieved high customer rating through consistent, professional service delivery.
- Delivered customer orders promptly while maintaining professional and courteous communication.
- Coordinated navigation, ensured order accuracy, and handled customer interactions independently.
- Demonstrated reliability by consistently meeting deadlines and maintaining organization in tasks.
Education
Associate of Arts - Criminal Justice
Middlesex College
Edison, NJ01-2024
High School Diploma -
Colonia High School
Colonia, NJ06-2021
Skills
- Customer service
- Customer Issue Resolution
- Point of Sale Management
- Fast-Paced Operations
- Safety compliance
- Attention to Detail
- Organizational skills
- Reliability & Accountability
- Team Leadership
- Problem solving
- Communication & Interpersonal Skills
- English & Spanish
LANGUAGES
English — Fluent Spanish — Fluent
Timeline
Digital Personal Shopper
Walmart
07.2026 - Current
Delivery Station Warehouse Associate
Amazon
03.2026 - 06.2026
Assistant Manager
Urban Air Trampoline Park
04.2023 - 12.2025
Delivery Driver
DoorDash
11.2022 - 12.2022
Cashier
Jersey Boy Kitchen
01.2022 - 03.2022
Park Lead
Urban Air Trampoline Park
01.2020 - 04.2023
Associate of Arts - Criminal Justice
Middlesex College
High School Diploma -
Colonia High School