YAMILET HENRIQUEZ
Passaic,NJ
Summary
Customer service, insurance, and administrative professional with experience in GAP insurance claims, insurance services, client communication, billing support, reception, and team leadership. Skilled in handling customer inquiries, reviewing information, maintaining accurate records, resolving concerns, and managing multiple priorities in fast-paced environments. Strong communicator known for patience, professionalism, problem-solving, organization, and remaining calm when handling challenging situations. Bilingual in English and Spanish.
Overview
10
10
years of professional experience
Work History
GAP Insurance Adjuster
Dealer Loyalty Protection
Mahwah, USA
06.2026 - Current
- Processed GAP insurance claims, guiding customers through each step of the claims process to ensure a seamless experience.
- Communicate professionally with customers, dealerships, lenders, and other parties regarding claim-related questions and documentation.
- Review claim information and supporting documents to ensure accuracy and completeness.
- Assist customers with questions, concerns, and next steps while providing clear and professional information.
- Maintained thorough claim records and documented customer interactions, enhancing traceability and accountability of claims.
- Manage multiple claims and customer requests while meeting productivity and accuracy expectations.
- Investigated claim-related issues and implemented solutions, improving customer satisfaction and resolving concerns effectively.
- Handle sensitive and confidential customer and financial information professionally.
Insurance Agent / Receptionist
Financial Inc.
Hackensack, USA
08.2022 - 05.2026
- Provided professional customer service and assisted clients with insurance-related questions, billing concerns, and general inquiries.
- Communicated with clients by phone and in person while maintaining a professional, welcoming, and solution-focused approach.
- Listened to customer concerns, identified needs, provided appropriate information, and assisted with resolving issues.
- Managed client communications, administrative requests, scheduling, and daily office responsibilities.
- Entered and maintained accurate client information and records while handling confidential information professionally.
- Assisted with billing-related questions and provided clear information to help clients understand their accounts.
- Supported day-to-day office operations and collaborated with team members to ensure efficient service.
Teacher
Watch Us Grow Daycare & Preschool
Hawthorne, USA
09.2019 - 07.2022
- Communicated daily with parents and staff, providing updates, addressing concerns, and maintaining positive professional relationships.
- Used patience, active listening, and problem-solving skills to address concerns and resolve conflicts in a calm and constructive manner.
- Managed multiple responsibilities simultaneously while maintaining a safe, organized, and positive environment.
- Built strong relationships with families by demonstrating professionalism, reliability, and effective communication.
- Collaborated with coworkers and management to address concerns and maintain effective daily operations.
- Used positive reinforcement and de-escalation techniques to manage challenging situations.
Crew Leader
McDonald’s
Paramus, USA
12.2016 - 02.2020
- Provided customer service in a fast-paced, high-volume environment while maintaining professionalism and efficiency.
- Trained and supported new employees on company procedures, customer service, and workplace expectations.
- Assigned responsibilities based on employee strengths and business needs to maintain an efficient workflow.
- Monitored team performance and provided guidance to support productivity and quality standards.
- Communicated effectively with customers, employees, and management to address concerns and resolve issues.
- Assisted management with shift coverage, daily operations, and maintaining a positive team environment.
Education
High School Diploma -
Passaic High School
Passaic, NJSkills
- Customer Service
- Client Support
- GAP Insurance Claims
- Inbound Phone Communication
- Outbound Phone Communication
- Insurance Support
- Billing Support
- Claims Review
- Documentation
- Data Entry
- Record Maintenance
- Conflict Resolution
- De-escalation
- Problem Solving
- Professional Communication
- Multitasking
- Time Management
- Team Collaboration
- Leadership
- Training
- Employee Support
- Computer Systems
- Office Systems
- Confidential Information Handling
- English Communication
- Spanish Communication
Languages
Professional Working Proficiency, Professional Working Proficiency
Timeline
GAP Insurance Adjuster
Dealer Loyalty Protection
06.2026 - Current
Insurance Agent / Receptionist
Financial Inc.
08.2022 - 05.2026
Teacher
Watch Us Grow Daycare & Preschool
09.2019 - 07.2022
Crew Leader
McDonald’s
12.2016 - 02.2020
High School Diploma -
Passaic High School