Yamilet Morales
Waco,TX
Summary
Dynamic Shift Manager at McDonald’s with a proven track record in enhancing team performance through effective training and delegation. Skilled in cash handling and decision-making, I successfully resolved customer issues while ensuring compliance with quality standards, fostering a collaborative workplace culture, and optimizing inventory management to reduce waste.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald’s
03.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
Associate Of Business Administration - Hospitality Management
McLennan Community College
Waco, TXHigh School Diploma - Criminal Justice
Waco High School
Waco06.2021
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Documentation and reporting
- Computer skills
- Workplace safety
Languages
Spanish
Professional Working
Timeline
Shift Manager
McDonald’s
03.2019 - Current
Associate Of Business Administration - Hospitality Management
McLennan Community College
High School Diploma - Criminal Justice
Waco High School
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