Yamilet Perez-Regino
Indianapolis,IN
Summary
Hardworking employee enthusiastic about learning in the medical field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Dental Office Receptionist
Westend Dental
11.2022 - 09.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Helped patients complete necessary medical forms and documentation.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Delivery Driver
DoorDash
04.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Representative
Luevanos Taxes And Insurance
01.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Collected insurance payments, processed transactions and updated relevant records.
Sales Representative
Joyeria Ruby
04.2018 - 08.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Education
High School Diploma -
George Washington Community High School
Indianapolis, IN06.2019
Skills
- Patient Scheduling
- HIPAA Compliance
- Insurance Verification
- Phone and Email Etiquette
- Payment Processing
- Open Dental and Dentrix Program Proficiency
- Adept at Multi-Line Phones
- Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Dental Office Receptionist
Westend Dental
11.2022 - 09.2023
Delivery Driver
DoorDash
04.2022 - Current
Customer Service Representative
Luevanos Taxes And Insurance
01.2020 - 01.2021
Sales Representative
Joyeria Ruby
04.2018 - 08.2019
High School Diploma -
George Washington Community High School
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