Yamilett Llamas
DYERSBURG,TN
Summary
Compassionate and reliable individual with extensive experience in customer service roles. Known for strong numeracy and patience, consistently enhancing customer experiences through effective problem-solving and communication. Ready to leverage these strengths to support a dynamic team.
Overview
6
6
years of professional experience
Work History
Cashier
El Patio Mexican Restaurant
09.2020 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of cashier area to create welcoming environment for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Restaurant Hostess
El Patio Mexican Restaurant
09.2020 - Current
- Trained new hostesses on customer service protocols and restaurant procedures.
- Monitored dining area for cleanliness and organization, maintaining high standards of presentation.
- Assisted in coordinating events and private parties, ensuring seamless execution of services.
- Answered customer questions about hours, seating, and menu information.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Server
El Patio Mexican Restaurant
09.2020 - Current
- Tennessee issued server permit
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
High School Diploma -
Dyersburg High School
Dyersburg, TNSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Strong numeracy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Running
- Enjoy hobbies that combine physical activity with outdoor exploration
- Strategy Games
Timeline
Cashier
El Patio Mexican Restaurant
09.2020 - Current
Restaurant Hostess
El Patio Mexican Restaurant
09.2020 - Current
Server
El Patio Mexican Restaurant
09.2020 - Current
High School Diploma -
Dyersburg High School