Yamily Cardona
Clayton Nc ,NC
Summary
Proven track record in customer service and cash handling, enhancing satisfaction through efficient problem-solving and team leadership.
Dynamic team leader with expertise in cash operations and training new cashiers. Known for effective problem-solving and maintaining high standards in customer service, aiming to drive operational success and enhance team performance.
Results-oriented professional with strong cash handling and customer service skills. Experienced in training and mentoring, dedicated to optimizing checkout processes and improving customer loyalty.
Developed leadership and customer service skills in fast-paced retail environment. Demonstrates ability to manage teams, handle transactions, and resolve customer issues effectively. Seeking to transition into new field where these skills can drive success and foster positive outcomes.
Friendly and approachable with knack for ensuring customer satisfaction and smooth transactions. Possesses solid understanding of point-of-sale systems and inventory management, leveraging skills to maintain organized and efficient operations. Aims to enhance store performance and foster positive shopping experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier Team Lead
Boomerang Kids
11635 Clayton Blvd Clayton, NC 27520
09.2025 - Current
- Supervised daily cash operations and ensured accurate cash handling procedures.
- Trained new team members on point-of-sale systems and customer service protocols.
- Assisted in inventory management by tracking stock levels and conducting audits.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Implemented efficient checkout processes to reduce wait times during peak hours.
- Collaborated with team to maintain store cleanliness and visual merchandising standards.
- Monitored team performance, providing feedback to improve efficiency and effectiveness.
- Supported management in developing promotional displays to increase sales visibility.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Biscuit Maker
Biscuitville
771 Enterprise Dr Clayton, NC 27520
12.2024 - 03.2025
- Operated mixing and baking equipment to produce high-quality biscuits efficiently.
- Followed safety protocols to maintain a secure work environment.
- Assisted in ingredient measurement and preparation for biscuit production.
- Maintained cleanliness and organization of workstations throughout shifts.
- Monitored baking times and temperatures to ensure consistent product quality.
- Adapted quickly to changes in recipes or production schedules as needed.
- Maintained accurate inventory of baking supplies and ingredients.
- Reduced waste by optimizing dough usage and recycling excess materials for future use.
- Increased customer satisfaction by consistently producing high-quality biscuits that met or exceeded expectations.
- Worked effectively under pressure during peak production periods while remaining focused on delivering exceptional results for customers.
Education
High School Diploma -
Clayton High School
Clayton Nc Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Cash handling expertise
- Store opening and closing
- Money handling
- Cashier training
- Product restocking
- Heavy lifting
Certification
- stop the bleed Training - February 2026
- CPR Training - March 2026
Languages
Spanish
Professional Working
English
Native or Bilingual
French
Limited Working
Portuguese
Limited Working
Timeline
Cashier Team Lead
Boomerang Kids
09.2025 - Current
Biscuit Maker
Biscuitville
12.2024 - 03.2025
High School Diploma -
Clayton High School