Yamiyah Braxton
Richmond,VA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in sales, customer care and problem solving abilities. Enhances customer experiences by fulfilling all of their desires. Committed to providing outstanding service and leading by example at all times. Eager to bring my skills and work ethic to an dynamic company.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel Suites
06.2023 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected room deposits, fees, and payments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- First contact to all guests who arrives at the property.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Assistant Store Manager
Bojangles' Restaurants
02.2021 - 02.2023
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Dietary Clerk
The Crossings- Assisted Living Facility
07.2019 - 02.2021
- Collaborated with team members to ensure smooth operation during high-volume meal periods, promoting a positive work atmosphere.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Built relationships to promote collaborative environment.
- Assisted dietitians with nutrition assessments, supporting the development of personalized meal plans for patients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Monitored food safety and sanitation standards in food service areas.
Dietary Clerk
Heritage Oaks Nursing And Rehabilitation Center
07.2017 - 07.2019
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Printed menus, tray tickets, tallies and nourishment labels.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Reduced food waste by closely monitoring inventory levels and adhering to proper storage procedures.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
Education
Certification - Certified Nursing Assistant
John Tyler Community College
Chester, VA05.2023
High School Diploma -
Huguenot High School
Richmond, VA06.2019
Skills
- Supply Ordering
- Office Organization
- Problem-Solving
- Conflict Management
- Payment Processing
- Cash Handling
- Customer Complaint Resolution
- Verbal and written communication
- Customer Service
- Documentation
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel Suites
06.2023 - Current
Assistant Store Manager
Bojangles' Restaurants
02.2021 - 02.2023
Dietary Clerk
The Crossings- Assisted Living Facility
07.2019 - 02.2021
Dietary Clerk
Heritage Oaks Nursing And Rehabilitation Center
07.2017 - 07.2019
Certification - Certified Nursing Assistant
John Tyler Community College
High School Diploma -
Huguenot High School
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