Yana Stepchenko
Round Rock,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Modern Luxury
Sumy in Ukraine
09.2018 - 10.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bartender
Modern
Sumy in Ukraine
06.2008 - 09.2015
- Upsold customers from shelf to premium brands to help boost sales.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Developed good working relationships with fellow employees through effective communication.
- Adhered to state regulations regarding serving alcohol responsibly.
- Provided drink suggestions to customers based on their preferences.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Bartender Assistant
Modern Luxury
Sumy in Ukraine
02.2006 - 06.2008
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Filled and served various beverages for customers.
- Maintained cleanliness of bar area, including wiping down counters and tables.
Education
Master of Arts - Catering Business
Barmen School
Odessa In Ukraine01-2008
Master of Arts - Lawyer
National Low Academy of Yaroslava Mudrogo
05-2006
Skills
- Workforce Management
- Complex Problem-Solving
- Staff Management
- Negotiation
Languages
russian
Full Professional
Ukrainian
Professional
English
Professional
Certification
Texas Alcoholic Beverage Commission Certification
Timeline
Manager
Modern Luxury
09.2018 - 10.2020
Bartender
Modern
06.2008 - 09.2015
Bartender Assistant
Modern Luxury
02.2006 - 06.2008
Master of Arts - Catering Business
Barmen School
Master of Arts - Lawyer
National Low Academy of Yaroslava Mudrogo
Texas Alcoholic Beverage Commission Certification
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