Yana Tserkovnyak
Calabasas,CA
Summary
I AM A DILIGENT AND RESPONSIBLE COLLEGE STUDENT DOING ASU ONLINE. I'M EXCITED TO EXPAND MY KNOWLEDGE AND EXPERIENCE ON RETAIL DYNAMICS, MARKETING, CUSTOMER SERVICE, AND EVERYTHING ELSE THAT WILL HELP ME SUCCEED AT WORK. MY COMMUNICATION AND INTERPERSONAL SKILLS, AS WELL AS MY POSITIVE OUTLOOK, WILL HELP PROVIDE EXCELLENT CUSTOMER SERVICE. I'M PREPARED FOR ALL AND ANY CHALLENGES THAT I MAY FACE IN A WORK ENVIRONMENT. I'M TEAM-ORIENTED AND DRIVEN WITH PROFESSIONALISM AND CONSISTENCY IN MY WORK ETHIC. I'M GOAL-ORIENTED AND ENJOY GREETING AND WORKING WITH A HIGH VOLUME OF CUSTOMERS AND RECOMMENDING MERCHANDISE BASED ON INDIVIDUAL REQUIREMENTS. I HAVE EXTENSIVE CUSTOMER SERVICE AND SALES EXPERIENCE WITH A TRACK RECORD OF DRIVING INCREASED REVENUE AND CONSISTENTLY RECOGNIZED FOR SALES PERFORMANCE AND EXCELLENCE IN CUSTOMER SERVICE.
Overview
4
4
years of professional experience
Work History
Sales Associate
American Vintage
Malibu, CA
06.2025 - Current
- Enhanced customer shopping experience through personalized assistance and product recommendations.
- Executed visual merchandising strategies to maintain store aesthetics and brand standards.
- Managed inventory levels by conducting regular stock assessments and replenishment processes.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
Kid’s Club Associate
Equinox
Woodland Hills, CA
05.2024 - Current
- Monitored all activities to maintain maximum level of safety.
- Maintained accurate safety and attendance records.
- Created new and fun activities to drive enthusiasm for children.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
Sales Associate
Urban Outfitters
Malibu, CA
05.2024 - 06.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Guide
BeHere
Thousand Oaks
10.2023 - 04.2024
- Assistant Guide at an enrichment education program for homeschooled children
- Supported children in outdoor, nature immersion enrichment activities
- Supervised students and ensured their safety, development, growth, skill achievement, and general well being
- Helped facilitate and create lesson plans for activities
- Organized and lead various group activities
Sales Associate
Tilly's
Westlake Village, CA
11.2021 - 11.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Arts - Political Science
Arizona State University
Online06-2028
High School Diploma -
Calabasas High School
Calabasas, CA06-2023
Skills
- Customer Service
- Proficiency in math
- Cash Register Operation
- Multitasking Strengths
- Quick at problem solving and coming up with solution
- Teamwork and Collaboration
- Customer Interaction
- Social Perceptiveness
- Sales Expertise
- Proficient computer skills
- Always ready to learn more and quick at absorbing new information
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Sales Associate
American Vintage
06.2025 - Current
Kid’s Club Associate
Equinox
05.2024 - Current
Sales Associate
Urban Outfitters
05.2024 - 06.2025
Assistant Guide
BeHere
10.2023 - 04.2024
Sales Associate
Tilly's
11.2021 - 11.2023
Bachelor of Arts - Political Science
Arizona State University
High School Diploma -
Calabasas High School