Yanacie Morency
Deltona Florida,FL
Summary
Dynamic shift leader with proven skills in supervising restaurant operations and training staff on food safety and customer service. Adept at problem-solving and time management, ensuring optimal workflow and customer satisfaction.
Overview
1
1
Language
4
4
years of professional experience
Work History
Shift Leader
KFC Restaurant
Deltona, FL
09.2022 - Current
- Supervised daily operations to optimize restaurant workflow and enhance service delivery.
- Led team members to uphold productivity standards and deliver exceptional customer service.
- Trained new team members on food safety practices and customer service excellence.
- Managed inventory levels and restocked supplies to ensure seamless operations.
- Assisted in scheduling shifts to ensure optimal staffing levels.
- Resolved customer complaints promptly and professionally.
- Resolved customer complaints promptly to enhance dining experience.
- Collaborated with management to implement process improvements and efficiency.
- Delegated tasks to employees and monitored activities and task completion.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Checked customer orders for accuracy and completeness before serving. for quality and completeness.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Education
High School Diploma -
University High School
Orange City, FL05-2024
Skills
- Shift scheduling
- Inventory management
- Cash management
- Food safety
- Quality control
- Complaint resolution
- Customer relationship management
- Team leadership
- Performance monitoring
- Time management
- Resource management
- Effective communication
- Problem solving
Languages
Spanish
Native/ Bilingual
Timeline
Shift Leader
KFC Restaurant
09.2022 - Current
High School Diploma -
University High School