Yanai Vargas
Philadelphia
Summary
Bilingual professional fluent in English and Spanish, with a solid background in reception, customer service, and call center operations. Currently seeking entry-level roles in healthcare and human services to leverage my transferable skills. I hold the required state and federal background clearances for Pennsylvania, as well as an Associate of Applied Science degree.
Overview
15
15
years of professional experience
Work History
Receptionist
Gross & Sons Family Dentistry
Philadelphia, PA
12.2022 - 07.2023
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments using practice management software to optimize patient flow.
- Answered phone inquiries, providing information about services and appointment availability.
- Maintained cleanliness and organization of reception area to promote a welcoming environment.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Representative
Auto Parts Outlet
Philadelphia, PA
09.2017 - 11.2022
- Cultivated relationships with clients to enhance customer loyalty and repeat sales.
- Developed comprehensive product knowledge to effectively address customer inquiries and concerns.
- Implemented targeted marketing strategies to increase awareness of new auto parts and promotions.
- Trained new sales staff on product features, sales techniques, and customer service best practices.
Debt Collector Agent
NCO Financial Systems
Horsham, PA
10.2008 - 01.2013
- Managed high-volume outbound calls to collect outstanding debts while maintaining professionalism and compliance with regulations.
- Negotiated payment arrangements with clients, ensuring mutual satisfaction and adherence to company policies.
- Resolved customer inquiries and disputes effectively, enhancing overall client satisfaction and retention rates.
Education
Associate of Science - Health Education
Community College of Philadelphia
Philadelphia, PA08-2025
Skills
Bilingual Communication (English and Spanish)
Front Desk Reception
Call Center Operations
Time Management
Task Prioritization
Administrative Support
Problem Solving
Team Collaboration
Database Management
Office Software
Medical Terminology
Office Procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Gross & Sons Family Dentistry
12.2022 - 07.2023
Sales Representative
Auto Parts Outlet
09.2017 - 11.2022
Debt Collector Agent
NCO Financial Systems
10.2008 - 01.2013
Associate of Science - Health Education
Community College of Philadelphia
PROFESSIONAL COMPLIANCE & CREDENTIALS
- Pennsylvania Child Abuse History Clearance
- Pennsylvania State Police Criminal History Record Check
- Federal Bureau of Investigation (FBI) National Criminal History Fingerprint Check
- Mandated Reporter Training Documentation
- National Sex Offender Registry (NSOR) Status
- Pennsylvania Health Assessment and Communicable Disease Screening