Yancy Fuentes
Paterson,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Customer service/ bookkeeping
ShopRite
Fair Lawn, New Jersey
2023.09 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Manager
Cherry Hills Program
Paramus, New Jersey
2022.11 - 2022.12
- Led team meetings to communicate updates, address concerns, and foster teamwork.
- Developed program schedules to optimize resource allocation and team collaboration.
- Coordinated training sessions for staff to enhance service delivery and compliance.
Manager in Training
McDonald’s
Paterson, NJ
2017.04 - 2021.04
- Supervised daily operations to ensure service quality and customer satisfaction.
- Coordinated team schedules to optimize workforce coverage during peak hours.
- Trained new employees on procedures and best practices for efficiency.
- Managed inventory levels to maintain stock and reduce waste.
- Monitored cash handling procedures for accuracy and compliance with policies.
Education
Associate Degree - Criminal Justice
Berkeley College
Woodland Park , Nj 2021.09 - 2023.09
Eastside High School
Paterson, NJSkills
- Customer service
- Bookkeeping
- Inventory management
- Sales forecasting
- Problem resolution
- Staff training
- Leadership development
- Communication strategies
Languages
English
Native/ Bilingual
Timeline
Customer service/ bookkeeping
ShopRite
2023.09 - Current
Manager
Cherry Hills Program
2022.11 - 2022.12
Associate Degree - Criminal Justice
Berkeley College
2021.09 - 2023.09
Manager in Training
McDonald’s
2017.04 - 2021.04
Eastside High School