Yaneisy Morales Calero
Miami Gardens,FL
Summary
Dynamic and dedicated professional with extensive experience at Pollo Tropical, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction and streamline operations, while training new staff. Recognized for fostering teamwork and maintaining high standards of cleanliness, ensuring a positive dining experience.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
11
11
years of professional experience
Work History
Cashier
Pollo Tropical
Miramar, FL
07.2022 - Current
- Processed transactions accurately using point-of-sale systems.
- Provided exceptional customer service in fast-paced environment.
- Assisted in training new cashiers on operational procedures.
- Maintained cleanliness and organization of checkout area.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Handled cash with high accuracy and took care to check bills for fraud.
- Increased sales of promotional items by informing customers about current offers.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Line Server
Pollo Tropical
Miramar, FL
07.2022 - Current
- Delivered exceptional customer service by accurately taking and fulfilling orders in a fast-paced environment.
- Maintained cleanliness and organization of the serving area to ensure optimal food safety standards.
- Collaborated with kitchen staff to streamline food preparation processes, enhancing efficiency during peak hours.
- Trained new team members on proper serving techniques and menu knowledge, improving overall team performance.
- Implemented improvements in workflow, reducing wait times for customers during busy periods.
- Ensured compliance with health regulations and company policies, promoting a safe dining experience for guests.
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Monitored food quality, discarding items that did not meet company or health code standards.
- Delivered accurate orders to customers, ensuring correct portion sizes and presentation.
- Maintained high standards of cleanliness by consistently adhering to food safety guidelines and procedures.
- Developed strong relationships with coworkers, resulting in improved teamwork and overall job satisfaction.
- Took customer orders and prepared take-out items.
- Cleaned and sanitized surfaces, tools, and equipment.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Restocked condiments, beverages, and utensils per expected use levels.
Sales Associate
New Dragon
Miami Gardens, FL
04.2015 - 06.2022
- Increased customer satisfaction through personalized service and product recommendations.
- Trained new sales associates on product knowledge and effective sales techniques.
- Managed inventory levels, ensuring stock availability to meet customer demand.
- Developed promotional strategies that enhanced store visibility and sales performance.
- Collaborated with team members to achieve monthly sales targets and improve overall performance.
- Maintained an organized and visually appealing sales floor to enhance shopping experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Juan Borell
Guines , Mayabeque, Cuba06-2002
Skills
- Customer service
- Work ethic and integrity
- Cash handling
- Money handling
- Cash register operation
- Sales expertise
- Point of sale operation
- Honest and dependable
- Problem-solving
Timeline
Cashier
Pollo Tropical
07.2022 - Current
Line Server
Pollo Tropical
07.2022 - Current
Sales Associate
New Dragon
04.2015 - 06.2022
High School Diploma -
Juan Borell