Yanela Gongora
Charlotte,NC
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Atrium Hospitality. Proven ability to enhance guest satisfaction through personalized service and effective complaint resolution. Skilled in food safety practices and team collaboration, consistently ensuring a clean and organized dining environment for memorable guest experiences.
Overview
7
7
years of professional experience
Work History
Server
Atrium Hospitality
Charlotte, NC
10.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order taking and serving.
- Collaborated with kitchen staff to prioritize and expedite food orders.
- Ensured cleanliness and organization of dining area during shifts.
- Assisted in training new servers on menu items and service protocols.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Recommended menu items based on customer preferences, boosting sales opportunities.
- Monitored inventory levels of supplies, assisting in stock replenishment efforts.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server
Double Tree Hotel By Hilton
Charlotte, NC
03.2019 - 08.2022
Provided friendly ,courteous service to create memorable experience for guests.
Banquet events set up.
Served appetizers , delivered entrees and refilled beverages for banquets guests.
Arranged linens and tables seating.
Server
Renaissance Hotel
Charlotte NC
01.2019 - 09.2021
Served appetizers , delivered entrees and refilled beverages for guests.
Banquet events set up.
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Customer service
Cleanliness standards
Team collaboration
Supply restocking
Food safety practices
Quality control
Table bussing
Dining area maintenance
Allergy awareness
Beverage preparation
Table setting
Food station setup
Food delivery
Take-out service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Atrium Hospitality
10.2022 - Current
Server
Double Tree Hotel By Hilton
03.2019 - 08.2022
Server
Renaissance Hotel
01.2019 - 09.2021