Yaneli Garcia
Chicago,IL
Summary
Motivated Coaching Assistant recognized for high productivity and efficient task completion. Skilled in developing training programs, analyzing performance data, and implementing feedback systems. Excel in communication, leadership, and time management, ensuring successful coaching outcomes.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Lawndale Christian Health Center
Chicago, IL
02.2022 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
Server
Trump
Chicago, Illinois
12.2022 - 01.2023
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Host Trainer
Trump International Hotel
Chicago, Illinois
12.2021 - 01.2023
- Provided orientation and training to new staff members on the host job duties.
- Developed and implemented various training programs for hosts, such as customer service protocols and restaurant policies.
- Monitored hosts' performance during shifts to ensure compliance with company standards.
- Resolved conflicts between hosts by providing guidance and support as needed.
- Provided feedback to hosts regarding their performance in order to help them reach their goals.
- Coached individual hosts on how best to handle difficult customers or challenging situations.
- Offered advice and assistance when needed in order to ensure smooth operations throughout shift changes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed customer feedback surveys in order to determine areas where further training may be necessary for hosts.
Sales Representative
Metro by T-Mobile
Chicago, Illinois
03.2018 - 01.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
- Attended industry events such as conferences, seminars.
- Collaborated with other departments such as marketing, finance, logistics.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
Education
Associate of Applied Science - Multi-Skilled Health Technician
Roosevelt University
Chicago, IL08-2021
High School Diploma -
Cristo Rey Jesuit High School
Chicago07-2015
Skills
- Patient Scheduling
- Medical office administration
- Infection control procedures
- Google Analytics
- Marketing
- Content Development
- Inventory Control
- Sales Development
- Excellent people skills
- Guest Engagement
- Motivational Techniques
- Training delivery
- Upselling strategies
- Presentation Development
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Womens College Soccer - 3 Years
- Volunteered at Soccer camps
- Uprising Youth Council- Community Leaders
Accomplishments
- Athletic Full-ride Scholarship- Women's Soccer
Timeline
Server
Trump
12.2022 - 01.2023
Medical Assistant
Lawndale Christian Health Center
02.2022 - Current
Host Trainer
Trump International Hotel
12.2021 - 01.2023
Sales Representative
Metro by T-Mobile
03.2018 - 01.2021
Associate of Applied Science - Multi-Skilled Health Technician
Roosevelt University
High School Diploma -
Cristo Rey Jesuit High School
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