Yaneli Pruneda
Houston,TX
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Pappadaux Seafood
09.2024 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Sales Associate
Melrose
06.2024 - 09.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Science Education
San Jacinto College
Pasadena, TXSkills
- Customer service
- Time management
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
Languages
Spanish
Full Professional
Timeline
Restaurant Hostess
Pappadaux Seafood
09.2024 - Current
Sales Associate
Melrose
06.2024 - 09.2024
Science Education
San Jacinto College
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