Yanexis Odein
Wyoming,MI
Summary
Dynamic leader with a proven track record at Dunkin' Donuts Franchising, enhancing team performance and customer satisfaction through expert shift leadership and exceptional customer service focus. Skilled in POS system operation and staff education, I consistently exceed sales goals by fostering a positive and productive work environment.
Overview
4
4
years of professional experience
Work History
Shift Lead
Dunkin' Donuts Franchising
Grand Rapids, MI
09.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Kitchen Staff Member
Craigs Cruisers
Grand Rapids, MI
05.2023 - 10.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Factory Worker
Autowaresgroup
Grand Rapids, MI
08.2022 - 05.2023
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
Staff Member
Wingstop
Wyoming, MI
04.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Staff Member
McDonald's
Wyoming, MI
03.2021 - 06.2021
Education
Success Virtual Learning
Grand Rapids, MISkills
- Customer service focus
- Guest service
- Team motivation
- Sales proficiency
- Rules enforcement
- Production leadership
- Productivity monitoring
- Shift leadership
- Positive attitude
- Team leadership
- POS system operation
- Daily workflows
- Complaint resolution
- Staff education and training
- Multitasking Abilities
Timeline
Shift Lead
Dunkin' Donuts Franchising
09.2023 - Current
Kitchen Staff Member
Craigs Cruisers
05.2023 - 10.2023
Factory Worker
Autowaresgroup
08.2022 - 05.2023
Staff Member
Wingstop
04.2022 - 08.2022
Staff Member
McDonald's
03.2021 - 06.2021
Success Virtual Learning