Yaniel Garcia
Orlando,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at McDonald’s. Skilled in complex problem-solving and verbal communication, I excel in staff training and development, ensuring high-quality service delivery. My approach has fostered future leaders, demonstrating significant improvements in team agility and performance management.
Overview
4
4
years of professional experience
Work History
Manager
McDonald’s
Marathon
11.2020 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Marathon High School
Marathon05.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Performance Management
- Policy Implementation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
McDonald’s
11.2020 - 08.2024
Marathon High School