Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Yanielys Velazquez

Tampa,FL

Summary

Proven to excel in customer service in multitasking, I bring a track record of enhancing the dinning experience at Crafty Crab and supporting events at Idlewild Church. Known for dependability and empathy, I effectively mentor new team members ensuring operational excellence, significantly contribute to positive outcomes of customer satisfaction, as well providing a safe and fun environment for children of all ages.

Overview

4
4
years of professional experience

Work History

Hostess

Crafty Crab
01.2023 - Current
  • Answer customer questions about hours, seating, and menu information.
  • Greet customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrate strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Take reservations and to-go orders by phone, answer customer questions, and inform of accurate wait times.

Volunteer

Idlewild Church
01.2021 - Current
  • Assist with special events and programs.
  • Maintain clean, neat, and operational facilities to serve program needs.
  • Support engaging, fun, and smooth-running events by helping with organization and planning.
  • Use strong interpersonal communication skills to convey information to others.
  • Mentor new volunteers, fostering a supportive and inclusive team environment.

Server

Wonder Waffle
04.2022 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Education

High School Diploma -

Leto High School
Tampa, FL
05.2025

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Time management
  • Greeting guests
  • Time management
  • Highly dependable
  • CPR certified

Timeline

Hostess

Crafty Crab
01.2023 - Current

Server

Wonder Waffle
04.2022 - 08.2023

Volunteer

Idlewild Church
01.2021 - Current

High School Diploma -

Leto High School

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Yanielys Velazquez