Yanina Grogan
Summary
Early-career professional with a background in restaurant and retail environments. Strong in customer service, scheduling, and multitasking, with proven ability to resolve issues, support team coordination, and maintain a welcoming, efficient workplace.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Restaurant Hostess
Oswego Grill | Clackamas
Clackamas, Oregon
05.2024 - Current
- Greeted guests at Oswego Grill Clackamas, ensuring welcoming first impressions and enhancing guest experience.
- Managed waitlist and reservation book to optimize seating flow and reduce guest wait times.
- Kept host stand organized by checking cleanliness, menus, and host supplies.
- Answered phone calls and shared dining room information.
- Coordinated with restaurant staff to set up small and large events, facilitating smooth execution and guest satisfaction.
Sales Associate
Forever 21
Clackamas, Oregon
06.2023 - 02.2024
- Supported customers with styling, sizing, and product selection on sales floor.
- Processed cashier transactions, accepted payments, and issued receipts to ensure accurate financial operations.
- Restocked merchandise and organized folded apparel on display tables to enhance the customer shopping experience.
- Collaborated with sales team members to support group targets.
- Executed daily recovery tasks to maintain cleanliness and organization, supporting an efficient sales environment.
Education
Certification of Completion - Medical Assistant
Clackamas Community College
Oregon City, OR06-2027
Skills
- Customer service
- Appointment scheduling
- Coordinating tasks
- Strong multitasking
- Conflict resolution
- Judgment and decision making
Certification
- CPR/BLS Certification of Completion
- Heartsaver First Aid Certification of Completion
- Bloodborne Pathogens Certification of Completion
- HIPAA Certification Certification of Completion
- OSHA Certification Certification of Completion
Volunteer Experience
Clackamas Free Clinic - Volunteer Medical Assistant
Oregon City, OR
North Clackamas Aquatic Park - Volunteer Swim Instructor Assistant
Milwaukie, OR
Timeline
Restaurant Hostess
Oswego Grill | Clackamas
05.2024 - Current
Sales Associate
Forever 21
06.2023 - 02.2024
Certification of Completion - Medical Assistant
Clackamas Community College