Dynamic General Manager with expertise in operations management, team leadership, and problem resolution. Proven ability to enhance customer service and optimize inventory management.
Work History
General Manager
7 Years
RaceTrac Petroleum Inc. | 08.2019 - 08.2026
Developed and implemented strategies to optimize inventory management and reduce costs.
Led operational initiatives to enhance customer service and improve store performance.
Analyzed sales data to identify trends, driving informed decision-making for merchandising strategies.
Oversaw training programs, enhancing staff skills and promoting a positive team environment.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Night Manager
14 Years 1 Month
RaceTrac | 07.2012 - 2019
Supervised nightly operations to ensure compliance with safety and operational standards.
Trained staff on customer service protocols and efficient store operations during night shifts.
Managed cash handling processes, including balancing registers and reconciling daily sales reports.
Implemented inventory control measures to optimize stock levels and reduce waste.
Insurance Verification Specialist
Walmart | 2006 - 07.2012
Verified insurance coverage for patients, ensuring accurate billing and eligibility status.
Utilized electronic health record systems to track patient information and insurance details efficiently.
Collaborated with healthcare providers to obtain necessary documentation for claims processing.
Communicated effectively with patients regarding their insurance benefits and verification process.
Education
Associate of Arts - Business Administration
Seminole State College of Florida | Sanford, FL | 08.2012