Yanique Mckarty
1730 S State Road 7,Florida
Summary
Hard working positive job seaeker,productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success.
Overview
19
19
years of professional experience
Work History
Passenger Service Agent
Swissport Aviation
Fort Lauderdale
11.2024 - 02.2025
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Tagged baggage and routed to appropriate location for loading and screening.
- Processed customer payments and enforced compliance with financial regulations.
Bliss Salon
Assistant
Wiles Road
11.2023 - 07.2024
- Maintained a clean and organized work environment, contributing to optimal sanitation levels within the facility.
- Contributed to the company''s continuous improvement efforts by providing constructive feedback and implementing new solutions that optimized salmon processing operations.
- Expedited order fulfillment by accurately weighing, packaging, and labeling shipments according to customer specifications.
- Enhanced production efficiency by streamlining salmon processing tasks and optimizing workflow.
Cashier
Target
Wiles Road / Usa
07.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Nail Technician/receptionist
Artista Salon
Grand Cayman Island
10.2016 - 04.2023
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
Cashier Team Lead
Jamalco Bauxite Company
Hayes, Clarendon Jamaica
05.2006 - 05.2007
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Garvey Maceo High
06.2004
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Check-in procedures
- Boarding gate procedures
- Check-in processes
Timeline
Passenger Service Agent
Swissport Aviation
11.2024 - 02.2025
Bliss Salon
Assistant
11.2023 - 07.2024
Cashier
Target
07.2023 - 09.2023
Nail Technician/receptionist
Artista Salon
10.2016 - 04.2023
Cashier Team Lead
Jamalco Bauxite Company
05.2006 - 05.2007
Garvey Maceo High