Yanira Mancill
Flagstaff,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Healthmarkets Insurance
Flagstaff, AZ
07.2024 - Current
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Delivery Services Manager
ABC Supply Co.
Flagstaff, AZ
11.2023 - 07.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Senior Benefits Consultant
Balance Staffing for GoHealth
Flagstaff, AZ
09.2023 - 11.2023
- Provided exceptional customer service during annual enrollment periods, assisting clients with plan changes or updates as needed.
- Increased sales revenue by consistently meeting and exceeding monthly targets for new enrollments.
- Enhanced customer satisfaction by addressing and resolving Medicare-related inquiries promptly and accurately.
- Analyzed customer needs to provide customized insurance solutions.
- Developed personalized sales strategies to match individual client needs with optimal Medicare plans, maximizing enrollment opportunities.
- Participated in ongoing training programs to stay current on product offerings, industry regulations, and best practices in Medicare sales.
- Assisted clients with the completion of enrollment forms, ensuring accuracy and compliance with regulatory requirements.
Licensed Insurance Agent
e-Telequote Insurance
Clearfield, UT
12.2022 - 06.2023
- Utilized CRM software to manage client relationships.
- Cross-sold insurance products to existing clients to reach sales targets.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Analyzed customer needs to provide customized insurance solutions.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Senior Benefits Consultant
GoHealth
Clearfield, UT
06.2021 - 10.2022
- Enhanced customer satisfaction by addressing and resolving Medicare-related inquiries promptly and accurately.
- Increased sales revenue by consistently meeting and exceeding monthly targets for new enrollments.
- Provided exceptional customer service during annual enrollment periods, assisting clients with plan changes or updates as needed.
- Consistently met compliance standards for Medicare sales activities, ensuring adherence to state and federal regulations.
- Identified cross-selling opportunities within existing client base by reviewing plan usage data and identifying areas where additional coverage may be beneficial.
- Analyzed customer needs to provide customized insurance solutions.
Health Insurance Agent
Connexion Point
Roy, UT
07.2019 - 01.2020
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated clients about health insurance coverage options, benefits and costs.
- Developed tailored health insurance plans to meet individualized client needs.
Education
Skills
- Customer Relationship Management (CRM)
- Professional and Courteous
- Sales Techniques
- Interpersonal Relations
- MS Office
- Customer Service
- Verbal and written communication
- Scheduling and Coordinating
- Needs Assessment
Certification
- Licensed Insurance Producer- 10/2019- Current
- Delivery Service Manage, ABC Supply Co., Inc. - 11/2023- Current
Timeline
Licensed Insurance Agent
Healthmarkets Insurance
07.2024 - Current
Delivery Services Manager
ABC Supply Co.
11.2023 - 07.2024
Senior Benefits Consultant
Balance Staffing for GoHealth
09.2023 - 11.2023
Licensed Insurance Agent
e-Telequote Insurance
12.2022 - 06.2023
Senior Benefits Consultant
GoHealth
06.2021 - 10.2022
Health Insurance Agent
Connexion Point
07.2019 - 01.2020