Yareli Reynoso
El Paso,TX
Summary
Bilingual professional with over 10 years of experience in sales and customer service. Known for strong communication skills, adaptability, and a team-oriented mindset. Proven ability to manage fast-paced and high-volume workflows, multitask efficiently, and deliver high-quality support to both teams and clients. Committed to maintaining accuracy and professionalism in all tasks.
Overview
13
13
years of professional experience
Work History
Tier 1 Agent
General Dynamics IT - USCIS
El Paso, TX
04.2026 - Current
- Assisted in processing applications and petitions, ensuring compliance with regulations.
- Provided updates for cases on U.S. Citizenship and Immigration Services. - USCIS
- Resolved customer inquiries via phone through effective communication and problem-solving techniques.
- Maintained detailed records of interactions using case management systems.
- Rescheduling appointments or biometrics, interviews etc.
- Created service requests for tier 2 officers.
- Provided information on how to file applications.
- Handled sensitive case information/details.
Bilingual Customer Service Sales Representative
Extra Space Storage Inc.
El Paso, TX
05.2022 - 04.2026
- Sales professional with experience in storage unit leasing.
- Respond to customer inquiries in English and Spanish, providing information on storage units, pricing, and promotions, to help customers choose the best option.
- Process reservations and payments accurately, ensuring a smooth booking experience and ensuring customers understood first-come, first-served rules while maintaining excellent customer service.
- Resolve customer issues by troubleshooting, answering questions, and coordinating with teams to ensure satisfaction.
- Skilled in handling inbound calls under high-volume conditions. 40+ calls daily.
- Named Employee of the Month multiple times throughout the year.
Property Manager & Leasing Agent
Tropicana Properties
El Paso, TX
11.2018 - 04.2020
- Managed daily operations for 152-unit community, achieving 94% occupancy rate.
- Filing and recordkeeping.
- Front desk operations.
- Preparing documents and applications.
- Oversaw tenant relations, lease enforcement, and served as primary on-call contact.
- Facilitated tenant screening and addressed resident concerns promptly.
- Collaborated with maintenance and vendors to maintain a resident-focused environment.
- Organized community events to enhance resident engagement and foster relationships.
Insurance Sales Agent
Fred Loya Insurance
El Paso, TX
08.2013 - 11.2018
- Delivered consistent sales results, averaging 20 new policies per month, while providing personalized customer service, and educating clients on insurance options.
- Handled end-to-end sales processes, including quoting, finalizing sales, collecting payments, and following up on unresolved issues or inquiries.
- Trained new agents on sales techniques and company procedures, reviewed policy applications for accuracy, and supported marketing efforts through event participation.
- Sold a full range of insurance products to individuals and businesses by assessing client needs, recommending tailored policies, and consistently meeting sales goals.
- Prospected and developed new business through cold calling, direct mail, networking, and participating in off-site promotional events.
- Managed client records, supported underwriting processes, handled administrative tasks, and stayed up to date on products through regular training and seminars.
Education
High School Diploma -
J.M. Hanks High School
El Paso, TXSkills
- Microsoft Office
- Adaptability and flexibility
- Customer service and relations
- Managing records
- Data entry
- Team collaboration
- Critical thinking and problem solving
- Interpersonal communication
- Time management and organization
- Phone etiquette
- Call center experience
Timeline
Tier 1 Agent
General Dynamics IT - USCIS
04.2026 - Current
Bilingual Customer Service Sales Representative
Extra Space Storage Inc.
05.2022 - 04.2026
Property Manager & Leasing Agent
Tropicana Properties
11.2018 - 04.2020
Insurance Sales Agent
Fred Loya Insurance
08.2013 - 11.2018
High School Diploma -
J.M. Hanks High School