Yareli Rico
Ross Dress for Less
Tustin,CA
2
Languages
8
years of professional experience
Dynamic retail professional with extensive experience at Ross Dress for Less, excelling in customer service and team leadership. Proven track record in optimizing store performance through effective staff scheduling and training. Adept at enhancing customer experience while controlling payroll costs, ensuring operational efficiency, and fostering a motivated team environment.
Work History
Assistant Store Manager
5 Years- Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed
- Assist in the analysis of store reports to evaluate controllable expenses and overall store performance
- Ensure proper scheduling of associates to meet business needs
- Assist in recruiting, hiring, and training and building talent for future benches
- Control payroll hours to plan, as well as adjusting to current business trends
- Supervise and coach associates in providing efficient and friendly service at the registers, customer service desk, fitting rooms, sales floor, etc.
- Ensure recovery, sizing and markdowns are completed to company standards
- Ensure merchandise is presented and organized according to company merchandising guidelines
Assistant Store Manager
1 Year 5 Months- Ensure merchandise is presented and organized according to company merchandising guidelines
- Supervise and coach associates in providing efficient and friendly service at the registers, customer service desk, fitting rooms, sales floor, etc.
- Ensure recovery, sizing and markdowns are completed to company standards
- Responsible for receiving merchandise truck when needed
- Responsible for floor moves and signing including promotional signing as needed
- Help deliver and place merchandise on sales floor when all merchandise is processed
Area Supervisor
4 Months- Responsible for receiving merchandise truck when needed
- Responsible for merchandising of my department
- Responsible for floor moves and signing including promotional signing as needed
- Help deliver and place merchandise on sales floor when all merchandise is processed
- Ensure compliance to the monthly presentation guidelines in my assigned area
Front End Supervisor
8 Months- Ensure associates are executing to company standards at the Front End
- Maintain pace, energy and "presence" at the Front End, managing the line to expedite; Customers wait time
- Train and coach associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards
- Control associates' schedule for lunches and breaks
- Maintain proper supplies and recovery for the Front End area
- Ensure go backs are expedited, properly scanned, security tagged and ticketed
Cashier
8 Months- Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and associate areas
- Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards
- Follow all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures
- Treat all Customers and Associates with respect and courtesy; friendly and professional at all times
- Greet all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction
Education
High School Diploma
Skills
Customer service
Customer experience
Retail operations
Team building and leadership
Hiring and training
Staff scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Ross Dress for Less
08.2021 - CurrentRead More
Assistant Store Manager
Ross Dress for Less
03.2020 - 08.2021Read More
Area Supervisor
Ross Dress for Less
11.2019 - 03.2020Read More
Front End Supervisor
Ross Dress for Less
03.2019 - 11.2019Read More
Cashier
Ross Dress for Less
07.2018 - 03.2019Read More
Orange High School
High School Diploma
Read More