Yaretzi Gutierrez
Oak Forest,IL
Summary
Dynamic customer service professional with extensive experience at Panda Express, excelling in conflict resolution and cash handling. Proven ability to enhance guest experiences through effective communication and teamwork. Committed to maintaining cleanliness and safety standards while delivering exceptional service in fast-paced environments. First aid trained and fluent in foreign languages.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Employee
Panda Express
Orland Park, Illinois
07.2024 - Current
- Maintained cleanliness and organization of the front of house area.
- Greeted customers warmly upon arrival and provided assistance.
- Supported team members during busy shifts to enhance service quality.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Explained menu items, took orders and delivered food courses according to instruction.
- Prepared drinks upon request according to recipes and standards set by management.
Security
Live Nation
Chicago, Illinois
07.2024 - Current
- Doing in-depth checks of personal belongings, checking for prohibited items.
- Cleaning the venue.
- Greeting fans, making them feel as welcomed as possible.
- Being alert for crowd control, and keeping fans safe.
- Providing fans with resources such as EMS.
Referee
IHSA
Oak Forest, IL
03.2025 - 05.2025
- Enforced game rules and regulations during high school athletic competitions.
- Managed game time, including start, stop, and overtime procedures.
- Communicated effectively with officials to resolve disputes on the field.
- Attended training sessions to improve officiating skills and knowledge of sports.
- Maintained composure under pressure during high-stakes games and events.
- Inspected playing field prior to each match for hazards or debris.
Restaurant Hostess
Torro
Lockport, Illinois
01.2024 - 03.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Monitored dining area, maintaining cleanliness and organization standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Cashier
Hog Wild
Oak Lawn, Illinois
11.2022 - 05.2023
- Maintained cleanliness and organization of checkout area.
- Resolved customer complaints with professionalism and empathy.
- Restocked merchandise to maintain product availability on shelves.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Sales Associate
Banana Republic
Oak Brook, Illinois
03.2022 - 10.2022
- Provided exceptional customer service by assisting shoppers with product selections.
- Educated customers on product features and promotions to drive engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
Education
Associate of Arts - Hospitality And Tourism Management
Moraine Valley Community College
Palos Hills, IL12-2025
High School Diploma -
Oak Forest High School
Oak Forest, IL05-2024
Skills
- Customer service
- Conflict resolution
- Open-close procedures
- Greeting guests
- Cleanliness
- Professional appearance
- Foreign language skills
- Team player attitude
- Food safety knowledge
- First aid training
- Cash handling proficiency
Languages
Spanish
Native/ Bilingual
Korean
Elementary
Accomplishments
- Illinois State Seal of Biliteracy
Certification
- First Aid Certified
Affiliations
- Played soccer for 5 years
- Play soccer at the D2 level
Timeline
Referee
IHSA
03.2025 - 05.2025
Front of House Employee
Panda Express
07.2024 - Current
Security
Live Nation
07.2024 - Current
Restaurant Hostess
Torro
01.2024 - 03.2024
Cashier
Hog Wild
11.2022 - 05.2023
Sales Associate
Banana Republic
03.2022 - 10.2022
Associate of Arts - Hospitality And Tourism Management
Moraine Valley Community College
High School Diploma -
Oak Forest High School