Yarexy Hernandez
San Antonio,TX
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier Team Lead
Memes Kleen Kitchen
DEL RIO, TX
07.2023 - Current
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Ensured compliance with all safety regulations while performing tasks.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Assisted cashiers with resolving customer complaints and inquiries.
- Answered customer questions and provided store information.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered phone calls to assist customers with questions and orders.
Education
Associate of Science - Human Biology
Northwest Vista College
San Antonio, TX05-2028
High School Diploma -
Del Rio High School
Del Rio, TX05-2024
Skills
- Customer Service
- Store Opening and Closing
- Team Leadership
- Flexible Schedule
- Positive Attitude
- Team Management
- Cash Register Operation
- Cash Handling
- Procedure Enforcement
- Retail Merchandising
- Adaptability and Dependability
- Workflow Coordination
Certification
- Food Handiling permit
- TABC
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Cashier Team Lead
Memes Kleen Kitchen
07.2023 - Current
Associate of Science - Human Biology
Northwest Vista College
High School Diploma -
Del Rio High School
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