Yarianys Rivera
Pensacola
Summary
Dynamic and detail-oriented Front Desk Receptionist with a proven track record at Elite DNA Therapy Services. Skilled in electronic health records and exceptional communication, I excel in enhancing patient relations and streamlining operations. Committed to HIPAA compliance, I consistently resolve issues, ensuring a smooth and efficient clinic experience.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Elite DNA Therapy Services
Pensacola
03.2025 - Current
- Greeted and assisted patients upon arrival at the healthcare facility.
- Managed phone calls and scheduled appointments for healthcare services.
- Maintained patient records and updated information in the electronic system.
- Coordinated with medical staff to ensure smooth patient flow throughout the day.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed data entry into computer systems to maintain accurate records of customer information.
Front Desk Receptionist
Nation's Best Family Healthcare
Panama City
07.2024 - 01.2025
- Scheduled and managed patient appointments, ensuring efficient clinic flow.
- I greeted and checked in patients, verifying insurance, and updating records.
- Answered and directed phone calls, addressing inquiries with professionalism.
- Processed payments, collected co-pays, and handled billing inquiries.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated with medical staff to streamline daily operations.
- Ensured HIPAA compliance and maintained patient confidentiality.
- Managed office supplies and restocked them as needed.
Customer Service Representative
Medusind Billing company
Panama City
03.2024 - 06.2024
- Prepared and issued accurate invoices while monitoring accounts receivable to ensure timely payment collection.
- Resolved client billing inquiries and disputes, maintaining a satisfaction rate through effective communication and problem-solving.
- Ensured compliance with company policies and industry regulations in all billing operations.
- Implemented process improvements that reduced billing errors and accelerated payment cycles.
- Assisted customers with inquiries and resolved issues promptly.
- Documented interactions in compliance with company policies.
Medical Assistant
Cardiovascular Institute of NW Florida
Panama City
07.2022 - 02.2024
- Incorporated outside records into charts and EHR.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed and engaged patients to obtain medical history, chief complaints, vital signs and medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
Education
Bachelors of Art - Psychology
University of Puerto Rico
Nursing Program -
Gulf Coast State College
Skills
- Training and quality improvement
- Issue resolution
- Communication skills
- Computer proficiency
- Multitasking and prioritization
- HIPAA compliance
- Medication coordination
- Dictation and transcription
- Patient relations
- Medical record updates
- Conflict resolution
- Customer service
- Electronic health records
- Attention to detail
Languages
- English
- Spanish
Timeline
Front Desk Receptionist
Elite DNA Therapy Services
03.2025 - Current
Front Desk Receptionist
Nation's Best Family Healthcare
07.2024 - 01.2025
Customer Service Representative
Medusind Billing company
03.2024 - 06.2024
Medical Assistant
Cardiovascular Institute of NW Florida
07.2022 - 02.2024
Bachelors of Art - Psychology
University of Puerto Rico
Nursing Program -
Gulf Coast State College
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