Yarima D Henao
Naples,FL
Summary
Adept at fostering client relationships and navigating complex negotiations, I leveraged my bilingual abilities and negotiation expertise at William Raveis Real Estate Inc. to enhance client satisfaction and streamline transactions. Recognized for my problem-solving skills and ethical approach, I consistently exceed client expectations, embodying teamwork and client-oriented service.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Sales Associate
William Raveis Real Estate Inc.
07.2024 - Current
- Client Representation: Act as a liaison between buyers, sellers, landlords, and tenants, guiding them through the entire transaction process.
- Market Research: Analyze local real estate market to provide clients with insights on property values, market trends, and neighborhood features.
- Property Listings: Create and manage listings for properties for sale or rent, ensuring accurate descriptions and attractive photos to draw interest.
- Property Showings: Arrange and conduct viewing of properties, highlighting features and addressing client inquiries.
- Negotiation: Negotiate prices, terms, and contracts to ensure the best deals for clients while adhering to legal and ethical standards.
- Documentation: Handle necessary paperwork, including contracts, agreements, and disclosures, ensuring compliance with real estate laws and regulations.
- Marketing: Utilize various marketing strategies, such as social media, open houses, and advertising, to promote properties and attract potential buyers, sellers or renters.
- Networking: Build relationships with clients, real estate professionals, lenders and contractors to expand business opportunities.
Sales Associate
Premier Sotheby's International Realty
08.2021 - 07.2024
- Assist clients in the process of buying, selling, or renting properties.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Sales Associate
Keller Williams of Naples
09.2017 - 08.2021
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
- Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Provided guidance to first-time homebuyers, ensuring a smooth process from beginning to end.
- Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.
Loan Officer Assistant
Sunshine Lending of Naples
02.2006 - 11.2008
- Answered inquiries and provided superior customer service to clients.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
Import and Export Coordinator
Mexichem Resinas Colombia
06.1992 - 03.1999
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Streamlined import and export processes by implementing effective documentation procedures.
- Processed customs declarations and maintained records of customs documents.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Conducted regular training sessions to educate staff about import/export regulations updates, reducing instances of non-compliance penalties or fines.
- Managed complex tariff classifications, ensuring compliance with government regulations for all imported goods.
- Negotiated freight rates with carriers for international transportation of goods.
Banking Customer Service Representative
Banco De Colombia
01.1992 - 06.1992
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Education
Bachelor of Science - International Business Management
Jorge Tadeo Loazano University
Cartagena, Colombia07-1997
Skills
- Problem-solving skills
- Multi-tasking strength
- Contract Preparation
- Fluent in Spanish
- Certified Real Estate Negotiation Expert (RENE)
- Closing coordination
- Excellent teamwork
- Client-oriented
- Negotiation expertise
- Active Florida Real Estate License
- Honest and ethical
Certification
- National Association of REALTORS® (NAR) Membership - National Association of Realtors. 2017
- Real Estate Negotiation Expert (RENE), Florida Realtors, October, 26th, 2023
- Real Estate Salesperson License - Florida, Real Estate Commission.
Languages
Spanish
Native or Bilingual
English
Professional Working
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Wine Tasting
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Food Tourism
- Dancing
- Gym Workouts
- Fundraising Events
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
Timeline
Sales Associate
William Raveis Real Estate Inc.
07.2024 - Current
Sales Associate
Premier Sotheby's International Realty
08.2021 - 07.2024
Sales Associate
Keller Williams of Naples
09.2017 - 08.2021
Loan Officer Assistant
Sunshine Lending of Naples
02.2006 - 11.2008
Import and Export Coordinator
Mexichem Resinas Colombia
06.1992 - 03.1999
Banking Customer Service Representative
Banco De Colombia
01.1992 - 06.1992
- National Association of REALTORS® (NAR) Membership - National Association of Realtors. 2017
- Real Estate Negotiation Expert (RENE), Florida Realtors, October, 26th, 2023
- Real Estate Salesperson License - Florida, Real Estate Commission.
Bachelor of Science - International Business Management
Jorge Tadeo Loazano University
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