Yarima D Henao
Naples,FL
Summary
Adept at fostering client relationships and navigating complex negotiations, I leveraged my bilingual abilities and negotiation expertise at William Raveis Real Estate Inc. to enhance client satisfaction and streamline transactions. Recognized for my problem-solving skills and ethical approach, I consistently exceed client expectations, embodying teamwork and client-oriented service.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Sales Associate
William Raveis Real Estate Inc.
800 Seagate Drive, Suite 101, Naples, Fl 34103
07.2024 - Current
- Client Representation: Act as a liaison between buyers, sellers, landlords, and tenants, guiding them through the entire transaction process.
- Market Research: Analyze local real estate market to provide clients with insights on property values, market trends, and neighborhood features.
- Property Listings: Create and manage listings for properties for sale or rent, ensuring accurate descriptions and attractive photos to draw interest.
- Property Showings: Arrange and conduct viewing of properties, highlighting features and addressing client inquiries.
- Negotiation: Negotiate prices, terms, and contracts to ensure the best deals for clients while adhering to legal and ethical standards.
- Documentation: Handle necessary paperwork, including contracts, agreements, and disclosures, ensuring compliance with real estate laws and regulations.
- Marketing: Utilize various marketing strategies, such as social media, open houses, and advertising, to promote properties and attract potential buyers, sellers or renters.
- Networking: Build relationships with clients, real estate professionals, lenders and contractors to expand business opportunities.
Sales Associate
Premier Sotheby's International Realty
325 Vanderbilt Beach Rd, Naples, Fl 34108
08.2021 - 07.2024
- Assist clients in the process of buying, selling, or renting properties.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Sales Associate
Keller Williams of Naples
879 Vanderbilt Beach Rd, Naples, Fl 34108
09.2017 - 08.2021
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
- Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Provided guidance to first-time homebuyers, ensuring a smooth process from beginning to end.
- Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.
Loan Officer Assistant
Sunshine Lending of Naples
10621 Airport Pulling Rd N. #6, Naples, Fl 34109
02.2006 - 11.2008
- Answered inquiries and provided superior customer service to clients.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
Import and Export Coordinator
Mexichem Resinas Colombia
Zona Industrial Mamonal, Kilometro 8, Cartagena, C
06.1992 - 03.1999
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Streamlined import and export processes by implementing effective documentation procedures.
- Processed customs declarations and maintained records of customs documents.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Conducted regular training sessions to educate staff about import/export regulations updates, reducing instances of non-compliance penalties or fines.
- Managed complex tariff classifications, ensuring compliance with government regulations for all imported goods.
- Negotiated freight rates with carriers for international transportation of goods.
Banking Customer Service Representative
Banco De Colombia
CR 30C #71-108, Local 1, Santa Monica, Cartagena,
01.1992 - 06.1992
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Education
Bachelor of Science - International Business Management
Jorge Tadeo Loazano University
Cartagena, Colombia07-1997
Skills
- Problem-solving skills
- Multi-tasking strength
- Contract Preparation
- Fluent in Spanish
- Certified Real Estate Negotiation Expert (RENE)
- Closing coordination
- Excellent teamwork
- Client-oriented
- Negotiation expertise
- Active Florida Real Estate License
- Honest and ethical
Certification
- National Association of REALTORS® (NAR) Membership - National Association of Realtors. 2017
- Real Estate Negotiation Expert (RENE), Florida Realtors, October, 26th, 2023
- Real Estate Salesperson License - Florida, Real Estate Commission.
Languages
Spanish
Native or Bilingual
English
Professional Working
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Wine Tasting
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Food Tourism
- Dancing
- Gym Workouts
- Fundraising Events
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
Timeline
Sales Associate
William Raveis Real Estate Inc.
07.2024 - Current
Sales Associate
Premier Sotheby's International Realty
08.2021 - 07.2024
Sales Associate
Keller Williams of Naples
09.2017 - 08.2021
Loan Officer Assistant
Sunshine Lending of Naples
02.2006 - 11.2008
Import and Export Coordinator
Mexichem Resinas Colombia
06.1992 - 03.1999
Banking Customer Service Representative
Banco De Colombia
01.1992 - 06.1992
Bachelor of Science - International Business Management
Jorge Tadeo Loazano University